Privacy Policy

Virtual Operations Support Services (VOPSS) is committed to protecting your privacy and safeguarding all Protected Health Information (PHI) under HIPAA guidelines. This Privacy Policy describes how we collect, use, and secure your personal and clinical data when you visit our website, utilize our RCM services, or contact us.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you or your practice. This includes:

• Contact Information: Name, email address, telephone number, practice name, and clinic location details.
• Clinical & Billing Information: When engaged under an active Business Associate Agreement (BAA) or Free Billing Audit agreement, we process encrypted encounter documentation, charge sheets, and billing records solely for authorized RCM operations.

2. How We Use Your Information

We use collected information to deliver contracted RCM services, process audit requests, verify insurance eligibility, respond to consultation inquiries, and maintain HIPAA security audit logs. We never sell, rent, or trade client or patient information to third parties.

3. HIPAA & PHI Data Security

All clinical records, demographics, and billing parameters are transmitted and stored using TLS 1.2+ in transit and AES 256-bit encryption at rest. Access is strictly controlled through role-based credentials and multi-factor authentication. We execute formal HIPAA Business Associate Agreements (BAAs) with all client practices prior to accessing any Protected Health Information.